fig recruitment

Motor Claims Handler

Employer: Alan Boswell Group

Salary: £22000 - £28000

Closing date: 31/12/23

Motor Claims Handler

Have you got Customer Service experience, great Telephone Manners and are you interested in starting or continuing your career path in Insurance?

We have a great job opportunity for a full time Motor Claims Handler to join our friendly team in Norwich office.

  • No insurance experience needed.
  • Salary up to £22,000 to £28,000 (depending on experience)
  • Office based (1 day a week WFH possible when fully trained)
  • 25 days holidays (plus Bank Holidays)
  • Great Benefits, Social events and more

About the role

As a motor claims handler you will be the first point of call for clients who need to make an insurance claim and will assist the client throughout the claim process. You will be expected to deliver first-class customer service in a friendly and professional manner as part of a fast-paced and varied department. You will have ownership of a number of clients and deal with each claim from beginning to end.

What we’re looking for

This role will suit a self-motivated individual with strong Customer Service experience, excellent telephone manner and administrative skills with keen interest to work in insurance.

Claims handling experience within a broker is not essential as full training will be given.

You must enjoy working within a team with ability to work well under pressure. You will take a proactive approach to managing each claim and assist to resolve any issues in a timely manner and provide the best customer service to the client. This is an excellent opportunity for development and growth with a well-recognised insurance broker.

Required Skills:

  • Excellent telephone manners and Administrative skills
  • Ability to work in a fast-paced environment
  • Enthusiasm and pride in maintaining a high standard of work
  • Willingness to share ideas, knowledge and experiences
  • Team player willing to learn and help out
  • Good attention to detail
  • Ability to multitask and prioritise responsibilities
  • Desire to learn and grow professionally


  • Full training and support of your development
  • 25 days annual leave + Bank Holidays (option to purchase up to 3 additional holiday days in April each year)
  • Discretionary annual Company bonus scheme
  • Life Insurance (4x annual salary)
  • BupaCashplan
  • Salary Exchange pension scheme
  • Discounted financial services and insurance products
  • Funded professional memberships
  • Recruitment referral incentive bonus ‘refer a friend’
  • Client introduction commission incentive

About us and what we offer

At Alan Boswell Group we are proud of our people, their successes and value their contributions to our growing business. Whether you are new to insurance or have a number of years’ experience to bring, we encourage employees to develop and grow.

We offer excellent remuneration, benefits package including pension and healthcare scheme, and opportunities for promotion within the company help us hold on to and nurture talent.

How to apply

To apply

Please attach your CV to the application to

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